Last updated: 10 August, 2026
At EMYRA, we carefully check and pack every order before dispatch to ensure your products reach you safely and in perfect condition.
No Refunds
EMYRA does not offer refunds. Once an order has been delivered, it cannot be refunded.
However, if you receive an incorrect, damaged, or defective item, you may be eligible for a replacement.
Replacement Policy:
A replacement may be provided if:
* You received the wrong product
* Your product arrived damaged
* An item is missing from your order
To request a replacement, you must register your complaint within 24 hours of delivery. Provide a complete unboxing video that clearly shows the package being damaged or missing item.
Complaints received after 24 hours may not be eligible for replacement.
How to Register a Complaint:
Please contact us within 24 hours of receiving your order and provide:
* Your order number
* Clear photos/videos of the product
* Clear photos of the packaging, if the package arrived damaged
* A brief description of the issue
Our team will review your complaint and, if approved, arrange a replacement.
Important:
For hygiene and personal-use reasons, press-on nails that have been opened, worn, applied, altered, or damaged after delivery are not eligible for replacement.
Please inspect your order as soon as it arrives and contact us immediately if there is an issue.
Order Cancellation:
If you wish to cancel your order, please contact us as soon as possible after placing it. Once your order has been dispatched, cancellation may no longer be possible.
Contact Us:
For complaints or replacement requests:
EMYRA
Email: emyra.pk@gmail.com
Please include your order number whenever contacting us about an order.
Thank You for Choosing EMYRA
We appreciate your trust and are committed to making sure your EMYRA experience is as smooth and beautiful as possible.